Terms & Conditions

Terms of Sales

Last updated on 03/20/2023

These general conditions of sale govern all relations between the customer and the e-commerce site unimatel.ma represented by the company Les Comptoirs Unimatel, they act as a contract. Any order placed on this site implies the customer's unconditional and irrevocable acceptance of these conditions.

These conditions are subject to change, however each user is only concerned by the conditions in force when ordering.

The validation of an order constitutes an electronic signature on the part of the user by which he undertakes to respect all the general conditions of sale.

This contract is a distance contract which aims to define the rights and obligations of the parties in the context of the sale of the products of the company Les Comptoirs Unimatel, on the internet.

The prices displayed on our site are in Moroccan Dirham and all taxes included (TTC). However, they do not include the cost of delivery.

The total price to be paid is clearly displayed during the final phase of the purchase process, the user therefore only validates his order after knowing the total amount to be paid.

The prices in force are those displayed at the time of the order, the customer is therefore not concerned by any promotion, offer or reduction prior to or subsequent to his purchase.

The product offers offered are only valid within the limits of available stock.

If one of the products ordered is not available, the customer will receive an e-mail informing him either of the change in the delivery time, or of the cancellation of the order and therefore of its reimbursement.

It should be noted that the unavailability of a product does not in any way commit the Unimatel counters to paying compensation costs to the customer, the latter will only receive reimbursement of the amount he has paid.

Unimatel ensures delivery to its customers at the address indicated when ordering. The delivery time depends on the availability of the products, the method of payment chosen, as well as the type of delivery that the user has selected.

The delivery time is calculated in working days, however it remains indicative and cannot give rise to complaints from the customer if the delay from the supposed delivery date is less than 7 days. Beyond this period (delivery time + 7 days) the customer can request the cancellation of his order.

The delivery time is calculated from the moment the order is validated, that is to say after receipt of payment and not before. If the customer has decided to cancel his order for a delay in delivery exceeding the aforementioned deadlines, he will be reimbursed.

The price of the delivery depends on the weight of the products purchased, the total amount of the order as well as the type of delivery that the user has chosen. This amount is clearly displayed on the buyer's invoice.

At the time of receipt of the goods, the customer is required to check the products he has purchased and to report any damage or non-compliance observed through a complaint sent by email to the following address: serviceclient@unimatel.ma within 48 hours.

The customer has four payment methods to pay for his purchases: payment by credit card, bank transfer, payment by deposit of cash in a bank branch, and payment by cash on delivery (on delivery). These four methods payment are governed by Moroccan laws and any attempt at fraud is severely punished by the laws in force.

In the case of payment by credit card, the remittance of the transaction for debiting your account is made within the day following the date of the delivery confirmation.

Your Multi-channel payments are secured by the Center Monétique Interbancaire (CMI) which offers a completely secure payment service.

In the event of payment by credit card, the provisions relating to the fraudulent use of the means of payment provided for in the agreements concluded between the Consumer and the issuer of the card between the Company "Les Comptoirs Unimatel" and its banking establishment apply. .

This payment can be made by a Moroccan or foreign bank card. The user's personal data is encrypted during the transaction on the CMI platform to guarantee the strictest confidentiality.

The customer is therefore required to communicate sincere and proven information, any false information is considered fraudulent and could lead to the cancellation of the order and be the subject of legal proceedings. In addition, he guarantees to the site that he has the necessary authorizations to use this method of payment.

The credit card payment system is cert